Pharma Distribution ERP
A batch-driven ERP for a distributor handling 4,000+ SKUs across three godowns, replacing four disconnected systems.
View case studyWeb Application · Healthcare
Multi-Clinic Management System
Appointments, patient records, billing and pharmacy across four clinic locations with a shared patient history.
- Client
- Multi-speciality clinic group, Gujarat
- Industry
- Healthcare
- Duration
- 4 months
- Platform
- Web + Android
About the Project
The group runs four clinics with overlapping doctors and a shared patient base. Each location kept its own paper records, so a patient seen at one clinic arrived at another with no history available.
The Challenge
Reception queues were long because returning patients had to be looked up in physical registers. Appointment no-shows were high with no reminder mechanism. Billing across consultation, pharmacy and diagnostics was assembled manually, producing frequent disputes at the counter.
Our Solution
We built a shared system across all four locations with one patient record accessible from any clinic. The reception screen identifies returning patients from a phone number in seconds.
Automated WhatsApp reminders go out 24 hours and 2 hours before each appointment. Billing accumulates automatically as services are delivered, so the final bill is generated rather than assembled.
Pharmacy stock is batch and expiry aware, linked directly to dispensing.
The Result
Appointment no-shows fell by around 40% after reminders were introduced. Average reception handling time for a returning patient dropped from several minutes to under thirty seconds. Billing disputes at the counter became rare.
Measured Impact
- 40%
- Fewer appointment no-shows
- <30 sec
- Returning patient lookup
- 4
- Connected locations
- Unified
- Patient history
Key Features Delivered
- Shared patient records across four locations
- Phone-number-based patient lookup
- Automated WhatsApp appointment reminders
- Consolidated billing across services
- Batch and expiry-aware pharmacy stock
- Doctor-wise scheduling and availability
- Diagnostics ordering and result entry
- Department-wise revenue reporting
“Our reception was the bottleneck, and the team designed around exactly that. A returning patient is now found in seconds from a phone number. The WhatsApp appointment reminders cut our no-shows by nearly half within the first month.”
More Work
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