Solution
Order Management
Every order in one queue, whichever channel it came from
Overview
Order management consolidates orders from your website, B2B portal, field app, WhatsApp and phone into a single queue with consistent statuses — so nothing is missed because it arrived through an unusual channel.
Core Modules
Multi-Channel Capture
Website, portal, app, WhatsApp and phone orders in one place.
Stock Allocation
Automatic reservation with backorder handling.
Fulfilment Tracking
Picking, packing, dispatch and delivery milestones.
Customer Updates
Automatic WhatsApp and email status notifications.
Returns
Return authorisation, pickup and refund or credit processing.
Order Analytics
Fulfilment time, fill rate and channel-wise performance.
Feature Highlights
- Partial fulfilment
- Priority order handling
- Backorder management
- Delivery scheduling
- Order approval workflow
- Bulk order processing
Why It Pays Off
Nothing gets missed
Every channel feeds one queue with one set of statuses.
Faster fulfilment
Automated allocation and picking lists shorten the dispatch cycle.
Fewer status calls
Customers are notified automatically at each milestone.
Free consultation
Interested in Order Management?
Tell us how your process works today. We will show you which parts this solution covers out of the box, and what would need customising.
- Response within one business day
- NDA on request
- Fixed-scope or retainer engagement